HOLIDAY ORDER DEADLINES:
Order your items by the below deadlines for a chance to still receive them in time for Christmas.
- “Custom” Category products: Dec 5th-8th 2023. See individual product listings for specific dates.
- Print-on-Demand (POD) products: Dec 10th 2023
- Original Art: Dec 16th 2023
Thanks for taking the time to read through this! I know Terms & Conditions pages can be a little boring, but I hope I answer your questions here. If you have any questions after reviewing everything, please reach out on my Contact Page.
CHECKOUT & PAYMENT
I use PayPal as my online payment processor. The safety of your sensitive information is important to me. I choose to use PayPal to process payments on my site because it offers a secure payment gateway so your information stays protected.
My store will allow you to pay with a PayPal account, debit card, credit card, Venmo, or Paypal Pay in 4.
- Payments must be made in full and have cleared before I ship any items.
- If you’re having any issues with your payment, please don’t hesitate to contact me via form on my site, or message me directly on my business instagram or facebook pages and I’ll do my best to assist you.
**My online store currently only allows shipments to destinations within the United States.
If you’d like to make a purchase and ship to a different country, please Contact Me to request a quote for an international order. Shipping may not be available for all countries, and additional shipping charges will apply for all orders being sent outside of the United States. Please be aware that if you’re receiving a package overseas, shipping times will be increased from the estimates listed on the site. International shipments may also not have tracking once they leave the US. Your country’s Customs Department may also delay your package for an additional amount of time. Additional customs fees may apply to your order as well.
Original Art Policies
- Original Artwork orders will be shipped in boxes, no-bend mailers, tubes, envelopes, or padded envelopes depending on the product. When possible, I use recycled, re-purposed, and/or biodegradable packaging.
Original Artwork orders will be shipped through either USPS (United States Postal Service) or UPS.
- Shipping cost is currently free for all website store orders set to be mailed within the US.
Estimated Arrival Time for Original Art:
I do my best to package artwork within 2 business days of the order date. I then ship them. Packages will generally arrive in 3-5 business days from time of shipping. For more accurate estimates, please refer to the tracking number you receive via email once your order has been shipped.
After your order has been packaged and shipped, you will receive an order status update email with your tracking number*.
*tracking may be unavailable for orders that only contain stickers
For USPS Tracking visit here to input your tracking information.
For UPS Tracking visit here to input your tracking number.
If for some reason you never receive the tracking number email or misplaced the tracking number, please Contact Me with your name and order id# (in your order confirmation email) to request a forward of your tracking information.
Original Art REFUNDS AND EXCHANGES
Excluding printed artwork, I create all of the artwork in my store by hand. Hand-making products is time consuming, and each item is one-of-a-kind. Many artworks may not be easily replicated and therefore can’t be replaced. Because of this reason, I’m unable to offer exchanges or refunds for original art products unless a product is found to be damaged during shipment.
I ask that you please consider all purchases seriously before completing an order.
The Artwork Arrived Damaged. What Should I Do?
Unfortunately, sometimes packages get messed up in the mail. I always do my best to carefully package your items so that they can safely make the journey to their new home. With that said, if you receive your package and the product(s) are damaged due to poor package handling, please contact me right away!
** I MUST be contacted within 72 hrs of package delivery with evidence of the damaged product (emailed images) for you to be able receive compensation for items damaged in the post.**
I put a lot of love and time into everything I make, and I want you to get to actually get to enjoy your products. If something’s been damaged, trust me when I say that I’m just as sad about it as you are. Many of my art pieces are one-of-a-kind. Some items may be recreated to look very similar to a damaged item, while other items may be irreplaceable. If you order a one-of-a-kind item (something I am unable to accurately replicate, such as an original artwork) and it is damaged in the post, you may do one of the following:
- Request a full refund via your original payment method for the receipt amount of the damaged item(s). I am unable to provide a cash or check refund.
- Receive an exact-amount-credit coupon for use in my store (will have an expiration date, and will subtract the exact amount you are credited for your broken-product from your new purchase when used during checkout). You may also use your credit towards a custom artwork piece (if I’m taking commissions at that time).
If you find that you have any other issues with your product(s), please let me know and I’ll do my absolute best to answer any questions/address any problems that you may have.
Custom artwork orders vary in cost and time, so please visit my Commission Quote Request page and submit your commission request information there.
Custom Order Payments & Shipping
Custom Order Payment Plans and Custom Order Shipping will be discussed on a project-by-project basis. Most custom orders require a non-refundable Down Payment before I begin work on the project. Down payments secure your spot on my commission list and help provide me with the supplies to begin your art piece.
Custom Commissions are shipped after the client has given final approval and remitted payment in full. I will not ship a commission until I’ve received full payment.
Clients have the right to cancel a commission project at any time. The cancellation request should be made in writing via my website form, via direct email with me, or direct messaging through my business instagram or facebook.
Down payments and check-point payments for commissions are non-refundable*.
Please only request a commission if you are serious.
*Special Cases— In very rare cases, if I’m unable to complete your commission due to unforeseen life circumstances on my end (example: illness, natural disaster, etc.), or I’m unable to complete it within the estimated time-frames agreed upon by both parties, I’ll cease work on the commission (upon commissioner request or my personal decision) and offer a full refund to the initial payment type.
Failure to Communicate or Remit Payment
If I’ve reached out to a client to communicate about a purchased commission piece and receive no response for 7 days, I will pause work on the project until I hear back. This may delay the completion time estimation for the project. If I’m unable to elicit any kind of response from the client after I’ve reached out via email at least 4 times within a 30 day period, the project will be cancelled. The client will receive an email notification of project cancellation. Any down payments and/or check-point payments made for commissions I have to cancel for non-communication are non-refundable.
Print on Demand(POD) Product POLICIES
For some printed art products, I partner with third-party print-on-demand (POD) providers to print and ship reproductions of my artwork on my behalf. I do not personally create or ship products fulfilled by my partner POD companies. Print products that they fulfill and ship are subject to the policies written below.
DELIVERY of POD Items
WHEN WILL I GET MY ORDER?
When you place and order for a print-on-demand (POD) item in my shop, the order is sent to my print partner company. They pull out the blank products, print my artwork on them, then package them up and ship them. So your prints are made special, on-demand, just for you! Because of this, fulfillment time is a little longer than when ordering products from say, a warehouse with existing inventory.
For orders in the USA, most POD products generally take 2–7 days to be fulfilled (printed and packaged). Once fulfilled, the print is shipped out to the customer. The shipping time and carrier depends on your location, but can be estimated as follows:
● USA: 5-8 business days (often via USPS First Class Shipping)
While many POD orders will arrive at your door in a little over a week, please allow up to 2 weeks for your products to arrive after placing your order in my shop.
WHERE IS MY PACKAGE?
You will receive a tracking code for each shipment via email once a POD order has been shipped. Use this number to track the status of your package ( often via USPS– track on USPS website here) If you have misplaced your tracking numbers, request a resend on my contact page and I’ll resend for you. Be sure to include your order number and name when you request the tracking number.
USPS TRACKING SAYS THE PACKAGE HAS BEEN DELIVERED, BUT I DON’T HAVE IT.
Unfortunately, if USPS has marked the package as delivered, even if you didn’t seem to receive it, the POD print partner will not cover the cost of creating and shipping a new replacement order for you.
That said, sometimes the package was delivered, but was just left in a special place. For example, carriers may put the package somewhere close to the door under an object like a table or porch to keep it out of the rain. USPS provides more info here about some different delays, delivery statuses, and issues that may help you figure out what’s going on with your package.
If it’s been over 24 hours since you received your “delivered” status in your tracking, you can also send USPS a service request using your tracking number to ask them what’s going on. They should get back to you within about 2-3 business days.
If you have any additional questions, please feel free to reach out to me and I’ll do my best to help you locate your package if I can.
WHAT’S THE RETURN/EXCHANGE POLICY for POD Products?
My third-party partner POD printers don’t offer returns and exchanges for undamaged or mis-ordered items (for example, you just wanted a different size). However, if there is something wrong with your order (misprints, physical product damage, etc.), please let me know within 4 days after receiving the product so I can contact my POD print partner and look into the issue right away for you.
MISPRINTED, DAMAGED, DEFECTIVE, OR MISLABLED GOODS
Any claims for misprinted/damaged/defective items should be submitted to me within 4 days after the product is received. Please be prepared to provide me photos and videos of the issues. Once I receive your claim, I’ll share the issue with my POD print partners. Claims deemed an error on the POD print partner’s part are covered at their expense. I’ll let you know the outcome, and if they are responsible, they’ll either resend your item, or issue a refund.
WHEN DO THEY OFFER REFUNDS?
My POD print partners do not refund orders for buyer’s remorse. Please only make serious purchases you feel sure about.
Refunds are only offered to customers that receive incorrect, misprinted, or damaged items. If any of these apply, contact me within 4 days after you receive your product so I can contact Printful about the issue. Please be prepared to provide me with photos and videos of incorrect/damaged items and I’ll take care of the claim for you. The POD provider will review the info and investigate if the issue was the fault of their fulfillment team. If they are responsible, they’ll either resend your item, or issue a refund.
Please double check that your delivery address is correct when checking out, and make sure packages are able to be delivered to the address you provide.
As a customer, if you provide an address that is considered insufficient by the courier, or the shipment goes unclaimed, it will be returned to the POD print partner’s facility. You will then be liable for any reshipment costs once I have confirmed an updated address with you and remitted it to my POD Partner (if and as applicable).
Items that are returned to the POD print partner’s facility due to address issues are donated to charity after 4 weeks if left unclaimed. If you do not provide a new valid shipping address and pay for your reshipment costs within that time, you will no longer be able to request for re-shipment of your order and it will be donated to charity.
CAN I EXCHANGE FOR A DIFFERENT SIZE/COLOR?
Exchanges are not available for Print-on-demand (POD) items. If you’re unsure which size of a product would fit best, please check out the sizing charts for help — I have a sizing chart image included for every clothing item listed on our store in the individual product’s image gallery, as well as in the product’s “additional info” section. Please also feel comfortable reaching out to me directly to clarify any questions you may have that aren’t listed in the product description.
Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let me know by contacting me within 4 days after receiving your order. Include your order number and please take photos and videos of the mislabeled item (I’ll be requesting them). If the product is in fact, mislabeled, I will contact my POD print partners and they will either resend your item, or issue a refund.
Any other questions? Please don’t hesitate to Contact Me.