Thanks for taking the time to read through this! I know Terms & Conditions pages can be a little boring, but I hope I answer your questions here. If you have any questions after reviewing everything, please reach out on my Contact Page.
CHECKOUT & PAYMENT
I use PayPal as my online payment processor. The safety of your sensitive information is important to me. I choose to use PayPal because it offers a secure payment gateway so your information stays protected.
PayPal allows you to pay with a PayPal account, a debit card, or a credit card.
**NOTE– You do NOT need a PayPal Account to pay for your items through PayPal.
The Paypal Checkout Process:
On the checkout page, you’ll fill out your billing and shipping info, then click the “Proceed to PayPal” button. Then you’ll be taken to the PayPal payment page. There you’ll have an option to pay through your PayPal account if you have one, or click the grey button that says “Pay with Debit Credit or Debit Card”. You can pay with a debit or credit card WITHOUT having to sign up for a PayPal account.
- Payments must be made in full and have cleared before I ship any items.
- If you’re having any issues with your PayPal payment, please don’t hesitate to Contact Me and I’ll do my best to assist you.
**My online store currently only allows shipments to destinations within the United States.
If you’d like to ship to a different country, please Contact Me to request a manual order. Please be aware that if you’re receiving a package overseas, shipping times will be increased from the estimates listed on the site. Your country’s Customs Department may also delay your package for an additional amount of time. Additional customs fees may apply to your order as well.
- Original Artwork orders will be shipped in boxes, no-bend mailers, tubes, envelopes, or padded envelopes depending on the product. When possible, I use recycled, re-purposed, and/or biodegradable packaging.
Original Artwork orders will be shipped through either USPS (United States Postal Service) or UPS.
- Shipping cost is currently free for all website store orders.
Shipping Time Estimates
Estimated Shipping Time for Original Art–
Packages will generally arrive in 3-5 business days from time of shipping. For more accurate estimates, pleas refer to the tracking number you receive via email once your order has been shipped.
After your order has been packaged and shipped, you will receive an order status update email with your tracking number.
For USPS Tracking visit here to input your tracking information.
For UPS Tracking visit here to input your tracking number.
If for some reason you never receive the tracking number email or misplaced the tracking number, please Contact Me with your name and order id# (in your order confirmation email) to request a forward of your tracking information.
REFUNDS AND EXCHANGES
Excluding art prints, I create all of the artwork in my store by hand. Hand-making products is time consuming, and each item is one-of-a-kind. Many artworks may not be easily replicated and therefore can’t be replaced. Because of this reason, I’m unable to offer exchanges or refunds for products unless a product is found to be damaged during shipment.
I ask that you please consider all purchases seriously before completing an order.
MY ARTWORK ARRIVED DAMAGED. WHAT SHOULD I DO?
Unfortunately, sometimes packages get messed up in the mail. I always do my best to carefully package your items so that they can safely make the journey to their new home. With that said, if you receive your package and the product(s) are damaged due to poor package handling, please contact me right away!
** I MUST be contacted within 48 hrs of package delivery with evidence of the damaged product (emailed images) for you to be able receive compensation for items damaged in the post.**
I put a lot of love and time into everything I make and I want you to to actually get to enjoy your products, so if something’s been damaged, trust me when I say that I’m just as sad about it as you are. Many of my art pieces are one-of-a-kind. Some items may be recreated to look very similar to a damaged item, while other items may be irreplaceable. If you order a one-of-a-kind item (something I am unable to accurately replicate, such as an original artwork) and it is damaged in the post, you may do one of the following:
- Request a full refund through PayPal for the receipt amount of the damaged item(s). I am unable to provide a cash or check refund.
- Receive an exact-amount-credit coupon for use in my store (will subtract the exact amount you are credited for your broken-product from your new purchase when used during checkout). You may also use your credit towards a custom artwork piece (if I’m taking commissions at that time).
If you find that you have any other issues with your product(s), please let me know and I’ll do my absolute best to answer any questions/address any problems that you may have.
ADDITIONAL POLICIES AND FAQs
Custom artwork orders vary in cost and time, so please visit my Commission Quote Request page and submit your commission request information there.
Custom Order Payments & Shipping:
Custom Order Payment Plans and Custom Order Shipping will be discussed on a project-by-project basis. All custom orders require a non-refundable Down Payment before I begin work on the project. Down payments secure your spot on my commission list and help provide me with the supplies to begin your art piece.
Custom Commissions are shipped after the client has given final approval and remitted payment in full. I will not ship a commission until I’ve received full payment.
Clients have the right to cancel a commission project at any time. The cancellation request should be made in writing via email.
Down payments and check-point payments for commissions are non-refundable*.
Please only request a commission if you are serious.
*Special Cases— In rare cases, if I’m unable to complete your commission due to unforeseen life circumstances on my end (example: illness, natural disaster, etc.), or I’m failing to complete it within a reasonable time-frame, I’ll offer a full PayPal refund.
Failure to Communicate or Remit Payment:
If I’ve reached out to a client to communicate about a purchased commission piece and receive no response for 7 days, I will pause work on the project until I hear back. This may delay the completion time estimation for the project. If I’m unable to elicit any kind of response from the client after I’ve reached out via email at least 4 times within a 30 day period, the project will be cancelled. The client will receive an email notification of project cancellation. Any down payments and/or check-point payments made for the non-communication type of cancelled commission are non-refundable.
Any other questions? Please don’t hesitate to Contact Me.